Greenwood's IT Helpdesk

General Setup 5

• START HERE - Instructions how to setup your laptop (School Laptop & BYOD) (Students & Teachers)
• What are Greenwood’s expectations around technology?
• What laptop does Greenwood use?
• I am BYOD. Can you repair my laptop and provide a loaner laptop?
• Where can I find the BYOD specifications / technical requirements?

FAQ 7

• What are the hours at the Help Desk?
• How do I contact Greenwood's Help Desk?
• I have forgotten my password (Employees and Students)
• I've forgotten and need to reset my password (Parents)
• I am an employee and want to request for a name change? What is the process?

See all 7 articles

General 6

• How do I order textbooks for my child?
• How to use TeamViewer for remote support
• How to chat with support?
• Knowledge Base (KB) Badge
• How to add a shortcut on a mobile phone (iOS or Android)

See all 6 articles

Markbook 9

• Markbook - How to install and backup properly
• Markbook - Setting up and using the button panel (grid levels)
• Markbook - Using Levels to analyze marks
• Markbook Class Upload and Set Up
• Markbook Marks Upload from Sheets

See all 9 articles

Pear Deck 4

• How to install & access Pear Deck
• ⭐️ Pear Deck - Summer Tech PD
• Enable Takeaways
• Pear Deck Co-Teaching

Jamboard 2

• Google Jamboard
• ⭐️ Summer Tech PD - Jamboard

⭐ Flipgrid 4

• What is Flipgrid?
• Example Flipgrid
• Flipgrid Tutorial
• ⭐Summer Tech PD - Flipgrid Session Recording

⭐ SMART Learning Suite 8

• ⭐Summer Tech PD Document - SMART Learning Suite
• ⭐Summer Tech PD Session Recording - SMART Learning Suite
• What is SMART Learning Suite?
• How to access SLS
• Modify existing documents in SLS

See all 8 articles

Other Useful Apps and Resources 11

• Window Snapping (Split Screen)
• Report Comments Using Forms, Sheets, Save as Doc
• Ctrl+K to add a hyperlink
• Can I use or share copyright material as a teacher? Such as a game, a movie, etc.
• Google Arts and Culture

See all 11 articles

Adobe 3

• Adobe Cloud
• How to install Adobe Cloud
• How to sign documents / PDF using Acrobat Adobe

Netflix 1

• Netflix Access (Teachers ONLY)

Kahoot 2

• Kahoot Playlists
• Kahoot! Accounts - Using school (work) email

Padlet 2

• What is padlet?
• Get more from Padlet

Quizlet 2

• What is Quizlet?
• Finding Decks for Quizlet

Screencastify 4

• Screencastify - What is it and how to I install it? How do I get Pro License Access?
• Screencastify - How do I use it to record the tab in Chrome?
• How to use Screencastify?
• Screencastify Video Tour (Recording, Screenwriting, and Editor)

Sketchup for Schools 1

• Sketchup for Schools - How to access

Socrative 1

• Socrative Pro

YouTube 1

• Create a cc video using YouTube

Easelly Pro 1

• Infographics

Printing and Printers 3

• Online Printing for Students
• How to add a printer to PC (staff only)
• Removing a Printer (Staff Only)

Cameras and related peripherals 2

• Can I borrow an optical drive (CD/DVD player)?
• Document Camera Elmo with Google Meet

Classroom Audio / Visual Technology 5

• How to use Clickshare in the Classrooms
• AV Control Panels
• Room 214 Crestron Audio Visual
• Common Room Audio Issues
• Using Multiple displays (Projector, Clickshare & Desk Monitor)

Visual Display Screens / Signage 2

• Venue Vision Content Creation Specifications
• Venue Vision Content Management System Instructions

Bluetooth Headphones 3

• Ticpods Set up
• Setting the sound path in a Meet
• Soundcore Anker Liberty Air

Kiosk Sign In System (users) 1

• Staff Signing IN and OUT using the Visitor Management System

School Portal for Students and Parents 8

• Where is the School's Portal?
• How parents can view courses, schedule, etc, in the School Portal
• Files & Forms - How to access files in the Portal as a Student or Parent
• How to receive email and text notifications from the School Portal (courses, athletics, etc.)
• Signature for a form is "not saving" or keeps appearing as "not completed"

See all 8 articles

General 8

• Help with Google Apps, How do I find tutorials and help in Google Apps?
• How to embed a Google Document (Doc, Calendar, etc.)
• Add multiple users to Chrome (profile)
• Deleting my blog in Blogger (Google)
• Making my blog private in Blogger (Google)

See all 8 articles

Google Doc 1

• Mix Page Orientation in Google Doc between Landscape and Portrait

Google Meet 22

• Google Meet - [visitors and parents] Getting Started with Meet
• Google Meet - Tips for Using Google Meet
• Google Meet - How to start or create a Meeting
• Google Meet - Sharing video and sound in your meeting (with tips)
• Google Meet - How to Share a Screen, Tab, or Window

See all 22 articles

Gmail 8

• Accessing Greenwood Gmail Accounts from a Mobile Device (Android or iOS)
• How to send an email to many users in the School, Gmail Distribution Lists (Google Groups)
• Is my email .COM or .ORG?
• Old or incorrect email addresses autocompletes (keeps appearing) when I compose or send messages
• How to make sure Gmail is your default mail client and will always open when you click on email links in Chrome.

See all 8 articles

Helpful Add-ons and G Suite Functions 4

• Docappender
• Force Copy
• Special Characters ✨⏳
• Sparklines

Google Calendar 4

• Adding Greenwood's Calendar to your Google Calendar
• How to book a room in Google Calendar
• Removing Calendars (such as an old class) from my Google Calendar
• Transferring Calendar Event's Ownership to another User

Google Drive 6

• Google Drive - Installing Google Drive Client
• Google Drive - Tips / How to Search and Organize Effectively
• Google Drive - PD 2017, Archiving & Productivity Presenation
• Backing up your work (Let Google Drive do it for you)
• How to unshare a user from many (or all) docs in Google Drive

See all 6 articles

Hapara 9

• What is Hapara, Introduction and tips on using Dashboard
• Using Hapara Smart Share
• Assigning Students To Groups
• Hapara Highlights Troubleshooting
• In Hapara's Teacher Dashboard students are missing in my class

See all 9 articles

Google Assignment 2

• What is Google Assignment?
• How do I setup Google Assignment?

Google Cloud Search 1

• Google Cloud Search

Meet Tips 1

• Resize Slides when splitting your screen

Wireless Access 5

• Wireless Access for Windows 10 (Microsoft)
• Wireless Access for OSX (Apple)
• Wireless Access for iOS (iPad and iPhone)
• Wireless Access for Android
• Who can access our wireless network?

Your Accounts 3

• What are my Greenwood Accounts
• When I log into Google, do I use .COM or .ORG?
• Access school resources (i.e. Gmail, Drive, etc.) with a personal mobile device (e.g. phone)